GRHTechnical support
A question or a problem? Contact us.
For a faster answer, tell us your company's name, what you were doing and, if there is one, the error message shown by the application.
Frequently asked questions
Where can I download GRH?
Download the installer for the latest version and open it. If Windows shows “Windows protected your PC”, click “More info”, then “Run anyway”: the installer is not digitally signed yet. The same file updates an existing installation.
Which computers does GRH run on?
Windows 10 or Windows 11, 64-bit, with an Internet connection: data is stored on our servers and is available on every computer of the company after signing in.
How does the free trial work?
The whole application is free for 30 days for each new company, one trial per computer. When the trial ends, viewing and exporting your data remain free; the other features require a subscription.
How do I pay for my subscription?
In the application, open Account › Subscription, choose a plan, then “Pay”: payment is made by Visa card on Papi's secure page. As soon as it is received, the application gives you an activation code: click “Use this code”, then “Activate”.
I received an activation code: how do I use it?
In Account › Subscription, enter the code (in the form GRH-XXXX-XXXX-XXXX) under “Activate a code”, then click “Activate”. A code can only be used once; the new period is added to the current one, without losing any days.
The application can't find my time clock.
Check that it is switched on and connected to the network, then open Attendance › Time clocks › “Find time clocks”. If it is set to a different address range than the computer, the search says so and tells you which address to give it. On the first search, Windows may ask you to allow GRH on the network: accept.
I can no longer sign in.
Check your email address and password. If the problem persists, contact your company's HR administrator, or write to us with your company's name.
Is my data protected?
Yes: exchanges are encrypted, each company can only access its own data, and we never sell any data. The details are in our privacy policy.